Employment
Jr. and Sr. Support Technician
Job Code:
Our Web/database application is taking on customers and adding new features at a truly terrifying rate. Our code base is multiplying like a horde of rabid Tribbles, and we are calling out for 2 noble and worthy champions to squish them into an easily digestible form for our customers.
We are looking to hire support technicians (we will consider both junior and senior level candidates).
Job Responsibilities
Your excellent communication skills (written and spoken) will sooth clients as your troubleshooting skills quickly root out evil wherever it lurks:
- Database skills - You're not a programming fiend by any means, but are versed in the ways of database construction and administration. You understand the architecture of a database application of skull-imploding complexity and can assess cost/time estimates when clients ask for the impossible.
- Answer online support calls via our online call tracking system
- Occasionally provide phone support
- Troubleshoot problems
- Occasionally execute database commands to correct problems or manipulate data
- For those with programming skills, occasionally program small modifications, customizations and enhancements to the system using the Linux/Apache/MySQL/PHP platform
This job is not for you if you:
- Totally live to program and develop web sites. This is primarily a high level support/account management position.
- Not supremely polished on the phone. Our clients expect a "smooth operator" to help them achieve their aggressive business goals.
- Completely lacking in database skills, run away! Our application has the ability to implode the skulls of the database-challenged.
Requirements
- 2 years technical support, preferable in software environment
- 1 year experience with relational database platform (i.e. SQL, Access, Filemaker)
- 1 year experience with HTML
- Excellent proficiency with computers and the internet
- Excellent writing skills
Compensation
Salary Range:
Junior Level Position: $30K-$35K salary (plus anticipated $3500+ bonuses) plus full benefits
Senior Level Position: $33.5K-$38.5K salary (plus anticipated $3500+ bonuses) plus full benefits
Permanent full-time employees receive the following benefits on their 45th day of employment: Quarterly and Annual Bonuses — amount is dependent on overall company performance (last year, these bonuses exceeded $3500 for each employee)
Note: the conservative estimate of the 4 total annual bonuses is $3500, but the historical 3 year average is $4000.
Work Environment: Mondays, Wednesdays and Fridays we work in our Boston office. The remaining days can be spent working from home (if that's your preference) or in the office.
Benefits Package
All premiums are 100% covered by SurfMerchants
- Full Health Care Coverage (Blue Cross Blue Shield)
- Full Dental Care Coverage (Principal)
- Life Insurance
- Accidental Death and Disability
- Short Term Disability
- Long Term Disability
- 401K retirement fund (immediate 4% matching)
Sound good? Click here for instructions on how to apply.