Employment
Questionnaire for Tech Support/Account Management/Project Management
Please answer the following questions (as efficiently and succinctly as possible) to help us evaluate your suitability for this position. Format your answers in the most easily readable manner possible. Place your answers in the body of your email, not an attachment:
a) In each of these disciplines
- Technical Support
- Account Management (Project Management if applying for senior position)
Describe the following:
- Your proudest achievement in each discipline
- Your biggest failure, or one thing you would have handled differently, in each discipline
- What you like about each discipline
- What you dislike about each discipline
b) Tech Support / Troubleshooting question
A customer submits a problem report stating that they are unable to submit an HTML form on your website. The form has 2 of 10 fields requiring completion.
- What questions would you ask and
- Which procedures would you take to resolve this problem?
The more detailed and creative thinking that you can include in your reply, the better.
c) Technical Skill
Which of your achievements do you consider to be the most difficult from a technical point of view? Examples would include programming projects, mastering a certain application, troubleshooting a specific problem, etc.
d) Personal Story (optional)
Feel free to include any fun facts or stories about you that would make you unforgettable to our search committee!